Shipping & Support
If you do not see an answer to your specific question, drop us a line and we'll do what we can to help you.
Shipping = $1.99, Any Size Any Time
All orders ship for $1.99 within the continental US.
Most orders are packaged and sent for shipment on the same or next business day, however our official shipping policy is within two businesses days. Please allow an additional business day for processing international orders.
Expedited shipping options and shipping to addresses outside the continental US are available using calculated rates. If your order requires expedited or same day shipping please contact us at shipping (at) ProtoParadigm (dot) com so we know to look for your order specifically. Please note that we cannot foresee nor can we be responsible for carrier related delays.
Money Back Guarantee
We believe in providing products that you enjoy using. If you are unsatisfied with your purchase, you can return it for a replacement or refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund or replacement more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).